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Australia's Leading Wholesaler for Salon Professionals

Terms & Conditions


“User” means the person or entity using the website.
“Owner” means the company that owns the website, Beauty Warehouse
“Service Provider” means the company providing the website content management system and hosting services to the Owner for the website.
“Website” means “

Agreement to be bound by Terms

It is a condition of use of this site that Users agree to these Terms and Conditions.
By registering to use this site Users agree to be bound by these Terms and Conditions.

Applicable Law

The Terms of Use are governed by and construed in accordance with the laws of the State of New South Wales, Australia.


The User warrants that they are either the person, or in the case of a corporation, an authorised representative of the corporation, that is named as the User in the registration form. It is a breach of this User agreement and also a misrepresentation with both potential civil and criminal consequences for a person to register as a User that they are not authorised to represent for this purpose.
The Owner reserves the right at any stage to contact a User to confirm both the validity of the account and also the currency and security of the passwords used.


From time to time information that would normally be available through the site (including supplier’s catalogues) may not be able to be accessed online because of technical or other problems. The Owner, and the Service Provider expressly excludes liability to any User of this site in respect of the unavailability of content regardless of whether or not this unavailability is caused by the negligence of the Owner or the Service Provider.

Privacy and Storage of your personal information

It is necessary for the Owner to capture information about you in order to provide the services offered through this website. The use of the information and your rights in respect of it is set out in the Privacy Statement on this Website.


While we always try to stock sufficient levels of all items we do sometimes become out of stock of some products. If this occurs you will be emailed and informed of the expected delay. The general delay is usually only 3 – 5 days.

Pricing & Ordering

Whilst all effort is made to keep pricing on this website up to date it is possible at times it may be out of date. As such prices on this website should only be considered as an “invitation to treat” rather than as an offer to provide these products at these prices. Your order and payment of goods will be deemed to be an offer and acceptance only happens when we accept the order. The website automatically sends you an order confirmation email. This email merely acknowledges that we have received your order but does not commit us to supply at the prices contained in the offer. Acceptance of your offer will be communicated manually.

The Beauty Warehouse reserves the right to accept or decline an order, for any reason, even if the order confirmation has been sent.

The Beauty Warehouse has the right to supply less than the quantity ordered, without providing notice, even if order confirmation has been sent. Your payment will be adjusted accordingly.

All pricing is stated in Australian Dollars (AUD$) and is GST inclusive.

Website and store prices are subject to change without notice.

The price of products on our website may not be the same as prices in any of our showrooms for the same product.

Products on the website flagged as “Online Only Specials’ are only available for purchase from the website and are not available for purchase in showroom or by telephone order.

We will not match any prices for any products that are available through the Beauty Warehouse website.

Retail and Wholesale Professional Trade Sites

We sell to both the general public and Hair and Beauty Professionals. Due to manufacturer requirements there are some products that are exclusive to “Trade Only”. If you are qualified or a student currently training/studying within the hair and beauty industry you will need to register with a trade login to be able to purchase these professional salon products.

Order Cancellations

Orders can be cancelled only if the order has not been shipped. If payment has already been made, we will refund the amount charged by the payment method in which it was originally paid. We reserve the right to charge a cancellation fee or refuse an order cancellation request.


Payment can be made by Credit Card, Direct Deposit and Paypal.

Credit Card options include Visa and MasterCard. Direct Deposit Details will be provided when chosen for payment method in the Checkout Process.


Promotional vouchers can only be redeemed on the Website and are only are valid for the specified period stated on them. They can only be redeemed once and cannot be used in conjunction with other offer. Individual products, categories and brands may be excluded from voucher promotions. Promotional offers will not be honoured unless the relevant code has been applied in the cart and no refund will be offered if promotion was not completed correctly. The credit of a promotional voucher does not have a cash value. We reserve the right to cancel or modify a promotional offer at any time.


The User agrees to indemnify the Owner and the Service Provider against any claim for loss or damage of any kind by any third party arising out of, or in relation to, the use of the Website by the User.

Copyright & Intellectual

Material on this site including the software, design, text, images and graphics are all the copyright of the Owner or the Service Provider and the copying or use of this information is not permitted unless prior written permission is received from the site owner.

You must not:

  • reproduce or use any of the material on the Website for commercial purposes, including sale;
  • in any way modify the material on the Website; or
  • cause any of the material on the Website to be framed or embedded in another website.
  • In summary, you must not modify copy, reproduce, republish, frame, upload to a third party, post, transmit or distribute the content of the Website in any way.
  •  the event that you do any of the above acts, we will enforce our intellectual property rights against you.

Credit Card Security

  • Credit Card transactions are processed in Australian Dollars using:
  • payment pages which comply with the Industry standard and use TSL 1.0 (SSL 3.0);
  • a 128-bit SSL encryption secure SSL tunnel to connect to the payment gateway.