Beauty Warehouse Home

Shipping & Returns

Where do we ship to?
We ship to all locations across Australia.

How much does delivery cost?

Retail Customers
  • Free standard delivery on all Australian orders over $99 (except NT and WA)
  • $12.95 standard delivery for all other Australian orders.
Trade Customers
  • Sydney Metro $12.95
  • NSW regional and country $16.95
  • Melbourne & Brisbane/Gold Coast  Metro $16.95
  • Qld and Victoria regional/county $22.00
  • WA, SA, NT and Tasmania ($28 minimum with freight quotation required)
For trade customers please note, multiple parcel orders and heavy / bulky items exceeding 25kgs will incur additional freight surcharges. All furniture & equipment is subject to a freight quotation. Also, If you live in a remote part of Australia additional charges may apply. We will contact you before shipping if additional freight charges need to be applied. All goods are shipped at purchasers risk.

How do you deliver?

Orders are assessed based on the weight, size and location and then the most appropriate service is selected for the quickest most reliable delivery. We mainly use Fastway Couriers, Australia Post (including eParcel) and TNT Express.

When will my order be sent?

Beauty Warehouse will dispatch most orders within 48 hours assuming all items are in stock. If we know the out of stock item will be arriving in our warehouse in the next 24-48 hrs we may decide to hold the order and despatch the complete order as soon as the product is available.  If any stock item availability is going to be delayed for an extended period we will contact you with options that may include an alternative product, refund or waiting for the product to become available. Orders can only be dispatched Monday to Friday. We do not deliver to PO Boxes, Locked Bags, Parcel Lockers or distribution centres.

When will my order arrive?

Depending on your location most orders should arrive within 1-6 business days. Sydney, Melbourne and Brisbane metropolitan areas are generally the fastest. If you live in a country, rural or remote area you might experience longer delivery times. Parcels will be delivered on weekdays only. If you order is time sensitive let us know and we can provide you with express freight options.

What if I'm not home when my order is delivered?

Your order will be delivered to your address and require a signature upon receipt.
For Australia Post parcel deliveries, if you are not home at the time of delivery, your parcel will be redirected to the nearest Post Office for collection and a card will be left in your mailbox advising you of this. If your parcel is delivered by Fastway Couriers they will leave a card that will give you contact details to organise an alternative re-delivery time.

If you have not advised an authority to leave when your parcel is delivered and you are not home, you may incur an additional re-delivery fee. An Authority to leave request is at your risk, as there is no proof of delivery.

We understand that many people are not at home during the day, and in that case we suggest having your order sent to a business address where someone will be available to receive it. Remember to include the company's name and full address details.

What if my goods are damaged or faulty?

We check all stock items before dispatch, however if something is found to be damaged or faulty on delivery, please contact us immediately so we can investigate. Any faulty/damaged goods will need to be returned to us as it was received ie unused and with labels intact, before we can approve and process any replacements. More information is detailed in the Returns, Refunds & Exchanges section of our website.

Returns/Refunds/Exchanges

Please choose carefully as we do not give refunds if you simply change your mind or make a wrong selection.
We thoroughly check all items before dispatch to ensure they are in perfect condition. If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo if possible and contact us immediately with a detailed description.

You can choose between a refund or exchange where goods are faulty and cannot be repaired. Please retain your original receipt as proof of purchase.

Returns must be made within 7 days of delivery, except when an item is faulty and covered by a warranty period. Beauty Warehouse takes no responsibility for lost items when sending returns, so we suggest that you send them via registered post.

All returns must be in original condition, in original packaging, unopened and unused (unless faulty). Please choose cosmetics carefully, as once they have been opened, they cannot be refunded or exchanged due to strict hygiene regulations.

Customers will always be refunded via the same method of payment that was used to place the initial order.
If you have any queries regarding returns, refunds, exchanges or warranty issues please contact our customer service team via email at online@beautywarehouse.com.au or telephone 1300 929 033 (Monday to Friday 9.00am to 5.00pm AEST).

Our customer service team will assess the product/reasons and advise if the exchange or refund option is available. Once Beauty Warehouse receives your returned item and deem it to be in an acceptable condition (unless faulty), we will happily refund or exchange it. If we find that the product is not faulty or damaged, it is your responsibility to retrieve item/s. Beauty Warehouse will not pay to send these items back to you.

Product Warranties

Rest assured all the brands we sell are 100% authentic and sourced only from the authorised Australian Distributor or Manufacturer. This guarantees you the best genuine quality products and optimal results.

If you need to make a warranty claim regarding a fault with an electrical product, please contact our customer service team for more information. Manufacturer product warranties apply for a minimum of 12 months from date of purchase. The customer will be required to cover the expense of sending their product to our head office in Sydney.

All warranties are supplied by the manufacturer (not Beauty Warehouse) who specify the specific warranty periods for each product. Warranty will be denied for items that are deemed to have been intentionally damaged or damaged due to misuse or user error. We have no control over the warranty or repair periods, however we will do our best to ensure it is handled as quickly as possible.