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Australia's Leading Wholesaler for Salon Professionals

FREQUENTLY ASKED QUESTIONS

Do you sell genuine hair and beauty products?

Rest assured all the 100+ brands we sell are 100% authentic and sourced only from the authorised Australian Distributor or Manufacturer. This guarantees you the best genuine quality products and optimal results. We do not import or sell products from unauthorised, grey market or non official sources.

Do you offer trade pricing for those who work in the hair/beauty/salon industry?

The Beauty Warehouse trade section is reserved for certified salon professionals, beauty schools, students and/or people working in the beauty and hairdressing industry.

Registered trade customers will have access to salon professional only hair and beauty products, salon supplies, furniture and equipment at special trade only wholesale prices. You will also be regularly informed about unique Trade offers, salon educational workshops and new product releases.

Simply click the Trade tab on our homepage and follow the prompts to register. Once approved (this may take 24-48 hours) you will be able to log into the trade section.

Can you help me with all my salon supply needs?

We are the salon supply experts and carry over 100 brands across all the major categories including hair, beauty, lash/brows/tinting, tanning, waxing, nails, salon disposables, furniture & equipment and more. Save yourself time and money by souring all your supplies from Beauty Warehouse. Just imagine one order, one invoice and a trusted professional team to support you running your salon business.

Do you offer new salon opening packages?

Yes we certainly do. Our experienced team of industry trained professionals can consult with you, help answer your questions and assist you to make the right brand and product selections. We offer special opening order discount packages on all our products including furniture and equipment. Simply give us a call on 1300 929 033 or email info@beautywarehouse.com.au

I can't remember my password?

If you have forgotten your password a new one can be emailed to you. Just go to My Account and click on “Log In”. Then click the “Forgotten Password” tab. Re-enter your email address and press the “Email Password Tab”. A new password will then be emailed to you.

How long is delivery?

Orders are assessed based on the weight, size and location and the most appropriate service is selected for the quickest and most reliable delivery. We mainly use Aramex Couriers, Australia Post (including eParcel) and TNT Express.

We ship nationwide and depending on your location most orders should arrive within 1-6 business days. Sydney, Melbourne and Brisbane metropolitan areas are generally the fastest. If you live in a country, rural or remote area you might experience longer delivery times. Parcels will be delivered on weekdays only. If your order is time sensitive let us know and we can provide you with express freight options.

We also offer click & collect options from our Mortdale head office showroom in Sydney.

How much does delivery cost?

Go to the Shipping & Returns section on our homepage for more detailed information.

Can I pick up my order?

Yes we offer click & collect from our Mortdale head office showroom in Sydney. In addition, you can also shop at one of our four cash & carry showrooms across Sydney i.e Mortdale (South West), Five Dock (Inner West), Caringbah (South – Sutherland Shire) and Leumeah (Campbelltown region).

Do you price match?

Found a lower price? We’ll match it. Our buying power ensures you get a competitive deal. We guarantee that all our products are 100% genuine and if you find any of them at a lower price, we welcome your request for a price match. See our Price Match Guarantee section at the bottom of our homepage.

What is your returns/exchange policy?

Please choose carefully as we do not give refunds if you simply change your mind or make a wrong selection.

You can choose between a refund or exchange where goods are faulty and cannot be repaired. Please retain your original receipt as proof of purchase. If you have received an item that isn’t what you ordered, or it arrived damaged, please take a photo if possible and contact us immediately with a detailed description.

Returns must be made within 7 days of delivery, except when an item is faulty and covered by a warranty period.

If you have any queries regarding returns, refunds, exchanges or warranty issues please contact our customer service team via email at online@beautywarehouse.com.au or telephone 1300 929 033 (Monday to Friday 9.00am to 5.00pm AEST)

You can go to the Shipping & Returns section on our homepage for more detailed information.

How secure is my credit card and personal details?

Credit card transactions will be processed over a safe and secure payment gateway utilising the industry standard 128-bit SSL encryption. We do not store your credit card details and any other personal information is kept in a database that is protected by a login and password. Every effort is made to keep the database secure and to prevent your personal information being obtained by third parties.

PRODUCTS ON SALE!