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Health and Safety Guidelines for Salons during COVID-19 Crisis

Everybody is concerned with the fast spread of COVID-19 around the globe and its negative impact on many industries. It is therefore important for salon owners to adapt by keeping themselves updated with relevant news and information from reliable sources and implement the necessary precautions to effectively deal with the crises and protect your business, staff, and clients all at the same time. Taking swift action is key to the continuity of your business during and after this problematic pandemic. 


  • Only listen to reliable sources for information


There is a ton of fake news and misinformation going around about COVID-19, so make sure not to believe in everything that you see, especially if these are posts from social media. Make sure to get your information from the World Health Organization (WHO) as they are the primary source of information regarding the disease. You may also refer to government organizations for local new information that affects your community. 


The WHO also provided key poin recommendations on how you may protect your business from COVID-19:


  • Get the message out to your clients


If the clients with future appointments are diagnosed with COVID-19 or any other diseases for that matter, you may ask them to rebook. You can get in touch with them in a few effective ways:


  • You may post a sign on the front door of your salon about your appointment for rebooking policies, as well as expectations surrounding the illness. If your salon is still open, it is a must to supply hand sanitiser at the entry and ask visitors to use them before entering the salon premises. 
  • Update confirmed appointments and remind via SMS with a short note on rescheduling their appointments if they feel ill or unwell. 
  • It is imperative for you to send out an SMS-based campaign to all clients who have booked an appointment in the next 30 days. It is best to ask them to reschedule if they have fallen ill. Make sure to keep it concise by linking your clients to your website or social media sites for more information on how they can reschedule their salon-related service.
  • Utilise the power of social media and email to let your clients know of the rebooking rules and procedures. 
  • Incorporate health questions to your online booking.

Health and Safety Guidelines for Salons during COVID-19 Crisis article image by Beauty Warehouse

An ideal way to remind people of your salon’s appointment policies is to ask them questions whenever they make an online booking or over the phone. Their responses will automatically be saved on their appointment notes. Here are a few questions that you may ask your clients:


  • Are you or a person in your household currently in self-isolation status
  • Are you suffering from any cold or flu symptoms?
  • Have you recently travelled to any of the countries with high concentration of COVID-19 cases in the last 14 days? For example, Japan, Italy, China, and France?


  • Provide useful information to your online booking form


One effective way of proliferating useful information is by integrating them into your online booking form. You can provide information about your rebooking policies, so you can protect yourself, the staff, and clients. 


  • Update staff travel policies


In these trying times, it is best to suggest to your staff at the salon to only travel when necessary. If any of your staff needs to travel, it’s best to ask the details of their trip- to which countries they are going to. If they travelled to a country badly hit by the COVID-19, it is best to ask them to enforce self-quarantine for 14 days upon their arrival at home. 


How to practice enhanced hygiene measures in your salon?


There are a number of ways that you can slow down the spread of disease-causing germs in the salon. This is very important to enforce during and after the COVID-19 crisis. 


  1. Provide hand sanitiser at the salon entrance and ask clients and visitors to use them generously upon arrival.
  2. You need to enforce strict handwashing in the salon. Staff members should wash their hands with alcohol-based hand soap to eliminate all viruses, especially in between clients to lessen risk of cross infection. 
  3. Always keep at least 1 metre distance between you and anyone coughing or sneezing. It’s also advised to supply your staff members with personal protective equipment that they can wear when providing treatments to clients.
  4. Always avoid touching your face; your nose, eyes, and mouth as these are vital entryways for the virus. 
  5. Enforce good respiratory hygiene at all times. You need to cover your mouth and nose using a bent elbow or a tissue whenever you feel like coughing or sneezing. Throw away soiled tissue paper immediately to prevent cross infection. 
  6. If you or your staff experience fever, breathing difficulties, and coughing, make sure to stay at home and call for expert advice on the next things that you need to do for appropriate diagnosis and treatment protocol. 
  7. Make sure to keep yourself informed about the latest developments about COVID-19 in your city or town. 


Additional hygiene and sanitation requirements for salons

The World Health Organization enumerated some guidelines for salons to follow not only for COVID-19 prevention but as a strategy to reduce the spread of diseases at the workplace:


  • Disinfection


Proper cleaning and disinfection are mandatory at all times. From cleaning of tools and implements to keep work stations including countertops, treatment rooms, bars, styling stations and reception areas to be cleaned and disinfected with the right cleaning products. 


  • Stay Home


It’s best to keep the immune system strong during times of crisis and beyond. Take Vitamin C, adequate sleep and drink water to keep hydrated. Sickness cancellation policy should be enforced if a client is diagnosed with COVID-19. They should not be penalized for cancelling appointments due to an illness.


  • Well-Stocked Salon


Your salon should have regular supplies of tissue, antibacterial soap, and alcohol-based hand cleansers to promote healthy habits. 


  • Hands-Off or Social Distancing


During the cold and flu seasons, shaking hands or giving hugs to clients and staff should be avoided. Following social distancing protocols will keep everyone healthy. Make it a habit to not touch your face especially in public to reduce the risk for transmission.


These measures will ensure that you, your staff, and clients have reduced risk of catching COVID-19 in your place of business. Please call us at Beauty Warehouse if you have any questions on 1300 929 033.