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Beauty Warehouse Wholesale Salon Supplies
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FAQ

In this section you will find answers to some of the most Frequently Asked Questions relating to how we do business.

If you can't find the answer to your question, please email us your enquiry and we will get back to you within one business day with a response.

Q. What if I am a first time customer?
A. We supply trade only to certified salon professionals, beauty schools, students, make-up artists and/or people associated with the hair and beauty industry. Please follow the prompts on the home page to register. It's a simple but necessary process to protect the professional integrity of our business. Once this registration has been completed, you will be able to access the salon professional section of our website.

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Q. Do you have showrooms where I can view all your products?
A. Yes, we have Superstore Showrooms across Sydney where all of our products are on dipslay and available for purchase. Showroom contact details are available in the About Us section of the website.

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Q. How long will it take to get my order?
A. Sending your goods to you in a timely and efficient manner is our priority. We prioritise the processing, picking, checking and packing of orders according to the time and date we receive them. Most items are despatched within 24 hours from our national distribution centre in Sydney. We despatch four times daily to ensure efficient and fast service.

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Q. What happens if the item is out of stock?
A. We stock in excess of 10,000 products sourced from over 100 local and international suppliers. We carry significant inventory however sometimes products become unavailable for a short period due manufacturing problems or delays in international transport. Therefore, if we are unable to complete your order due to a product shortage, the relevant products will be backordered if they (in total) exceed $50 and then sent to you freight free as soon as they are available. Notations will be made on your invoice detailing the backordered products.

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Q. What forms of payment do you accept?
A. Unless you have prior arrangement, you will be required to use a credit card and your receipt will be include in the package when we dispatch your order.

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Q. Do you have showrooms where I can pick my order up from?
A. Yes we have showrooms across Sydney that you can visit and pick up your order. Showroom contact details are available in the About Us section of the website.

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Q. Do you a have a catalogue?
A. We publish the bi-annual Wholesale Buyers Guide - the recognised leading trade reference tool for salon professionals. If you have like a copy just send us an email request.

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Q. How can I place an order?

A. On-line shop - Just register and then you can access the professional shopping section of the web site. If you have already registered just login and start shopping.

A. Telephone - Call our sales hotline during office hours on 02 9584 2678 or Country Freecall 1800 and our experienced staff will take your order

A. Fax - Orders can be faxed on 02 9534 2021 at anytime

A. Email - Email your order to us to sales@beautwarehouse.com.au
Note: do not email your credit card details, instead please indicate the best contact number for us to call to arrange payment

A. Showroom - Visit one of our showrooms and you can view all our products and get expert advice from our qualified staff. We can process and pack your order while you wait.

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Q. Where does Beauty Warehouse deliver?
A. We deliver Australia wide.

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Q. What are your freight Charges?
A. Freight charges are not included in our list pricing. Therefore we will add a relevant freight charge to your order. Freight charges are calculated subject to the destination and weight of your parcels. All equipment and furniture orders are subject to a freight quotation. All freight charges may be altered for particular orders. If so we will inform you before your order is dispatched. Our freight table is outlined below.

Sydney Metro

 

NSW
Country
East Coast
QLD and Victoria
Interstate Metro
East Coast
QLD and Victoria
Interstate Country
Qld & Vic
WA, SA,
NT & TAS
Freight Charge Orders under 25kg $10.95 $16.95 $16.95 $22.00 Quote
Excess Weight Surcharge for all orders 25kg+ $6.95 $6.95 $6.95 Quote Quote

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Q. I need more Information about your products and brands?
A. If you need more detailed information about any of the products or brands listed on our website you can contact or visit us and speak with one of our trained beauty experts. See the contact us section for all our contact details.

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Q. Is it secure to give you my details?
A. Yes, all the information given to us is only used for purchase processing and to facilitate us to communicate directly with you. The system is secured by SSL technology to ensure that your information is protected. You can be sure of our service as we never ever sell or give your personal information to anyone.

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Q. Can you help me to open my new salon?
A. If you are opening a new salon and need help selecting products, furniture and equipment then The Beauty Warehouse can help you. We can tailor new starter packages with great value FREE bonus stock offers. Our experienced beauty therapists from our team can help you select the right products from our extensive portfolio to meet your specific product and budget requirements.

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